Food safety
Master
Background
Food safety is of critical importance to food producers, and can be considered in two distinct categories
Recall risk, which includes all potential contaminants that can pose a safety and/or health risk to consumers, from microbial contamination of a given substance, to foreign bodies or even carcinogenic molecules detected in supplies
End-consumer demands, which refers to strict adherence to halal or kosher practices in food production and the growing demand for finished foods free of potential allergens, GMO ingredients, palm oil, etc
Insight
For more insight into the issues surrounding food safety, see this WHO article from October 2024.
Customer pain
No matter how vigilant a food producer is, the risk of recall is an everyday reality.
Massive investment is needed to constantly ensure the highest standards are maintained. Not only in their own production, storage and distribution – but throughout their entire supply chain.
Every supplier must demonstrate its absolute commitment to delivering to the very highest quality and safety standards.
Customer gain
Minimised risk at every possible juncture from a supplier with more than a century in business and never a single recall in its history.
Feature
A company-wide commitment to adhere to the highest certification standards, with continuous improvements through innovation
Benefit
Never a single recall in our history
Value
Your company at minimal risk of financial and reputational damage
Value
Reasons to believe
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44 scientists dedicated to food safety and product compliance (29 working with quality control and lab analytics in NEXUS)
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NEXUS innovation centre constantly screening potential food safety issues years in advance of legislation, e.g. TFA and GE
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Cross-contamination eliminated in our production with triple-valve security
Value
From procurement to production, all the way up to CEO level, we provide uncompromising peace of mind
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Certified supplier deliveries tested to ensure they adhere to all quality and performance specs
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All necessary halal and kosher certification:
92% of our products are halal and kosher certified, with 57 products palm-oil free
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Full HACCP audit every year
HEADLINE HEADLINE
FEATURE
Twice as effective as lecithin in substituting the rheology effect of cocoa butter
BENEFIT
Up to 8% cocoa butter savings compared to chocolate not using lecithin
(up to 4% savings compared with lecithin)
Objection handling
OBJECTION 1
"No recalls in your history sounds too good to be true."
SUGGESTED ANSWER
We understand that it's hard to believe, but our record is the result of unwavering commitment to food safety and rigorous protocols. We continuously explore opportunities to improve our technologies, standards, processes, equipment, staff training, and introduce new standards whenever relevant. And take proactive measures to ensure business continuity and protect our business and yours against possible risks. We make no compromises.
Objection handling
OBJECTION 2
“How do you address potential supply chain issues, such as contamination from third-party suppliers?"
SUGGESTED ANSWER
Every certified supplier must undergo rigorous screening before they are approved to work with us. We then test every batch of raw materials delivered to our sites and only allow them to enter our production facilities when we can document they adhere to our own strict quality and performance standards. This documentation is stored for at least two years.
Objection handling
OBJECTION 3
"What if consumer preferences change? Will your company be flexible enough to adapt?"
SUGGESTED ANSWER
We work closely with our customers throughout the world to help them stay ahead of changing preferences and needs. Thanks to our independent innovation partner – NEXUS centre of research – we are able to respond to emerging consumer trends like new dietary preferences and evolving regulatory standards with speed and agility.
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Food safety
VALUE PAPER
